“Unlocking superior service for your business”

Key Refrigeration Supply (KRS) officially opened its door for business June 3, 1999 in Lenexa, KS, but the real beginning was two years earlier. In August of 1997, Superior Supply Company, which was a 50+ year old HVAC/Refrigeration distributor with 13 branches in four states, was acquired by Pameco, a national wholesaler based out of Atlanta, GA. As with many acquisitions, there were both apprehensions and hope about the future. Superior Supply had built a reputation of having the best products and people in the wholesale business in their market place.

Unfortunately, the apprehensions turned into reality and no longer were the Superior people able to deliver the high level of customer service the dealers and contractors had grown to expect. No longer could Superior people make local decisions without first consulting with the parent company. The result was devastating to Superior’s business and the morale of the Superior people.